Please keep in mind that we use delicate materials that must be handled with special care. To ensure that your Joselie product remains in the best possible condition over an extended period of time, please observe the advice below to avoid damage:
- Store your jewelry in the original packaging or a soft pouch to avoid scratches.
- Avoid contact with water.
- Remove jewelry before washing hands, swimming, and/or applying products (e.g. perfume, hairspray, soap, or lotion), as this could harm the metal and reduce the life of the plating, as well as cause discoloration and loss of stone brilliance.
- Avoid hard contact (i.e. knocking against objects) that can scratch or chip the stone.
We ship internationally and delivery time is approximately:
Standard: 5- 7 Business Days Express: 1-3 Business days
Our shipping destinations include: Canada, Europe, Israel, Qatar, Saudi Arabia, UAE, UK, USA. We ship all orders with DHL from our HQ in Vienna, Austria
PAYING CUSTOMS DUTIES & TAXES
Depending on the country, we will cover any custom duties or taxes. This minimises delays or additional charges. The total amount at checkout is the final amount for your shipment. IMPORTANT: Please check the countries listed below whether your country applies as a DDP country (then the amount at checkout, will not be the final amount). Customs Duties & Taxes vary according to country, please contact your local customs office for further information.
DDP (Delivery Duty Paid) Countries
We ship to a lot of locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
List of DDP countries: Åland Islands, Albania, Andorra, Armenia, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Turkey, Ukraine, United States
For orders to the UK, Hong Kong, Singapore, Switzerland, UAE, Qatar, Saudi Arabia and Israel - if any additional custom or duty fees apply after placing the order, it is the customer’s responsibility to pay these fees
TRACKING OF YOUR PARCEL
Please check on the arrival of your parcel, using the link we send to you once shipped. Should you realize that after one week your parcel did not arrive, please make sure to contact us as soon as possible so we can resolve the matter with our logistics partner. Please note that we do not take responsibility of tracking your parcel once dispatched. If your parcel does not arrive within a month, and you haven't reported this to us within this appropriate timeframe, we will not be able to resolve the issue nor refund or replace your order.